Citizens´ Services

Citizens are increasingly becoming e-citizens, using Internet and mobile phones more and more in their everyday lives. This allows them to demand services that are developed from a citizen perspective and are integrated between the public and private domains.

Today the majority of services, public or private, are developed by the service-provider organisation as the dominating perspective, not the citizen.

Therefore, by financial support from NordForsk and under Vinnova's leadership and guidance, the work has been pushed forward to develop a research-funding program in order to drive change in the direction of:

• service development with the citizen in focus;
• research projects aiming at creating useful knowledge for service developers and providers, public as well as private;
• increase in collaboration between public and private services.