|Coordinator||VÄRMLANDS LÄNS LANDSTING - Landstinget i Värmland|
|Funding from Vinnova||SEK 310 669|
|Project duration||May 2018 - January 2019|
Purpose and goal
The aim/goal of the project has been achieved since the beliefs and norms associated with health care meetings has been explored. It was done through an interactive exhibition for patients and employees, based on a model for norm-critical design and a holistic view of the care meeting. This has contributed to the concept of respectful meetings being deconstructed and a more nuanced discussion of which social norms that affect the treatment have been initiated. A broader view of what a respectful meeting is increases the chances for a more equal health-/medical care.
Expected results and effects
About 100 patients and employees have contributed with reflections on completed exhibitions. The Ethics Council and Vårdförbundet have shown interest. A model for norm-critical design has been invented which can promote norm-conscious innovation in health-promoting development work going forward. The project´s conclusions will be highlighted in continued work on Agenda 2030, equal health / equal care and digitization. The project has been an inspiration for the development of a new innovation environment but also for the Art Unit (public design) and the Social Insurance Agency.
Planned approach and implementation
The execution of the project has mainly followed the description in the start report. However, we chose not to limit the project to any particular patient group. With the help of service design, we have explored the subject in a norm-critical way and found new methods for creating engagement and learning when it comes to treatment/caregiving. Most time and resources have been spent on organizing the interactive exhibition to provoke and obtain reactions/reflections from both patients and and employees (including management).