IMAIL-Intelligent e-services for eGovernment
|Coordinator||Stockholms universitet - Institutionen för data- och systemvetenskap|
|Funding from Vinnova||SEK 4 646 065|
|Project duration||October 2008 - June 2011|
Purpose and goal
IMAIL-Intelligent e-services for eGovernmentThe project vision is to design and develop eGovernment services based on human language technology tools that facilitate efficient communication between government agencies and citizens and companies, which will lead to a transformed and improved government. The overall goal of the demonstrator is to show how further development of today´s tools and technologies can improve the communication between large organizations and people. The demonstrator will run on Försäkringskassan (Swedish Social Insurance Agency) and help to automate the communication between these organizations and the people by processing text-based inquiries, primarily e-mail based queries.
Results and expected effects
Our tools and technologies will: 1. automate answering of a large part of the incoming e-mail flow, 2. improve right-on-time answers to inquiries asked through electronic devices. 3. change the workload for the administrators at Försäkringskassan and use their skills in a better way.
Approach and implementation
The university partners will carry out a number of meetings and workshops with Försäkringskassan, to find out the need but also to model the requirements on the system and also to obtain data. From this information will the university partners construct the demonstrator.