IMAIL-Intelligent e-services for eGovernment

Reference number
Coordinator Stockholms universitet - Institutionen för data- och systemvetenskap
Funding from Vinnova SEK 4 646 065
Project duration October 2008 - June 2011
Status Completed

Purpose and goal

IMAIL-Intelligent e-services for eGovernmentThe project vision is to design and develop eGovernment services based on human language technology tools that facilitate efficient communication between government agencies and citizens and companies, which will lead to a transformed and improved government. The overall goal of the demonstrator is to show how further development of today´s tools and technologies can improve the communication between large organizations and people. The demonstrator will run on Försäkringskassan (Swedish Social Insurance Agency) and help to automate the communication between these organizations and the people by processing text-based inquiries, primarily e-mail based queries.

Results and expected effects

Our tools and technologies will: 1. automate answering of a large part of the incoming e-mail flow, 2. improve right-on-time answers to inquiries asked through electronic devices. 3. change the workload for the administrators at Försäkringskassan and use their skills in a better way.

Approach and implementation

The university partners will carry out a number of meetings and workshops with Försäkringskassan, to find out the need but also to model the requirements on the system and also to obtain data. From this information will the university partners construct the demonstrator.

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2008-02667

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