Frustration Free Interaction (FFI)

Purpose and goal

The purpose of this project was to explore methods for evaluation ADAS and infotainment interaction that have higher time and amplitude resolution than traditional methods based on observations and interviews. In particular, the potential for using physiological indicators of perceived frustration as markers of problematic interaction was investigated. The project has created an understanding of how to address its issues and a new proposal based on new insights has been formulated. The project has generated knowledge about how different customer groups experience frustration.

Expected results and effects

During the project, newly acquired knowledge has meant that the focus has changed somewhat. Possible fMRI studies have not been carried out as it has emerged that physiological measurements can contain a lot of noise and thus be difficult to interpret if you do not know exactly what to look for. The strategy has instead been to carry out an inventory of frustrating incidents from car owners and people who share a car. This inventory is then used to identify potential behaviours in response to frustrations that can be reliably triggered by a task or other interactions.

Planned approach and implementation

Prior to a major project by conducting a pilot study, the purpose was to better understand the problem to be solved and how to tackle it. This pilot has clearly guided us by summarising previous research, conducting expert workshops and understanding the difference in the emergence of frustration among different types of car users. The project´s main effect is that the next project (FEDBAC) has been formulated and planned better and more accurately than if the pilot was not conducted. It has also contributed to a well-functioning and established collaboration between Volvo Cars and KI.