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Development of automated support for Android Smartphones

Reference number
Coordinator TIFIC AKTIEBOLAG
Funding from Vinnova SEK 320 000
Project duration March 2011 - October 2011
Status Completed

Purpose and goal

Smartphones are getting increasingly powerful and complex and therefore generate more tech support calls to manufacturers and operators. To addess this need Tific will extend its award winning Tific Support Automation Platform to support Android based smart phones. Tific´s solution reduces tech support volume by automatically detecting and fixing tech problems, what Gartner calls self-healing. Tific will gather the requirements from two smartphone vendors and thereafter extend its platform to meet these requirements.

External links

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2010-02184

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