Self-service in social welfare

Purpose and goal

Purpose create a true self-service facility for citizens, based on digital collaboration between gov´t agencies investigate legal conditions for digital collaboration between various gov´t authorities Objectives build a modern multi- agency collaborative e-service facility, providing access to current information from several government authorities eliminate the requirement for the applicant to register information already registered in central electronic registers minimize time for the social caseworker, regarding registration and verification of these data

Results and expected effects

The project has successfully delivered a definitive self-service facility for applicants for social welfare. The applicant can via the facility retrieve relevant information in a number of authorities´ information systems - information needed for the processing of the applicant´s case. The main effects/impact of the project deliverable are; minimized effort for the applicant and the case officer, in terms of information collection and data control. This streamlines the process and the applicants can get financial aid much faster compared to manual data processing.

Approach and implementation

Four main phases a) functionality spec b) study of possible legal obstacles to implement the planned solution found no legal obstacles to establishing and using the solution c) module build, according to specification d) test carried out by applicant, using the module to access national authorities´ information systems, through the national composite Information Hub - SSBTEK - conducted together with a social services case officer in the municipality´s premises. The outcome of the pilot demonstrates that the self-service facility is working very well and is easy to use.