Reference number
Funding from Vinnova SEK 300 000
Project duration May 2019 - January 2020
Status Ongoing
Venture Social innovation - development and testing
Call Test and develop a social innovation – step 1 2019

Purpose and goal

Aim: With the app Synpunkta! create a new independent channel owned by civil society that supports people in filing complaints to the public sector. The primary target group is people with disabilities who in their everyday lives are in great need of good quality services provided by public sector. The goal of Synpynkta! is to: - support individuals in having efficient contacts with public agencies - help users and their organisations to exercise influence with the help of formal complaints - make the experiences of vulnerable groups visible in municipalities´ quality assurance work.

Expected results and effects

Effect: Through the increased amount of more efficient filed complaints empower marginalised peoples´ rights, strengthen the influence of civil society, and in the long term contribute to a higher quality in services provided by the public sector. Results: - An accessible digital channel where individuals can file complaints to the public sector - Possibilities for civil society to exercise influence with the help of formal complaints - More, better complaints filed to the city of Gothenburg.

Planned approach and implementation

Funktionsrätt Göteborg manages contacts with users, organisations, public agencies and other collaborations. Technical development by Raket AB. The app will be developed iteratively and incramentally. First, a closed beta version targeting individuals will be released. This version will later be expanded with a module targeting organisations. After feedback from users, the app will be further developed into an open beta (computer and mobile phone) to be launched in Gothenburg.

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 29 April 2019

Reference number 2019-01844

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