Policy Lab Swedish Tax Authority

Purpose and goal

How can we, through a policy lab, investigate how we get more private individuals to declare income from rental of private homes? To test a new way of working, policylab, in order to handle phenomena in the sharing economy. We have received a number of prototypes, recommendations and a good compass orientation, for appropriate measures to further investigate for a final solution to the issue.

Expected results and effects

A number of recommendations for final solutions? Yes and plan how to proceed with these. - Well-packaged user insights and needs? Yes in the analysis made by the consultant and important insights which we consider valuable in future work. - Other type of evidence from the end user? Insights regarding the need for the tax process to be a (natural) part of the customer process (rental) in order for compliance. - The importance of the consititution of the working Group in order to create real integration of different knowledge and a ownership of the problems to solve.

Planned approach and implementation

The preparations were extensive and took time, and partly to sell in the organization, which was due to the fact that it was a little unclear what we would do, and partly that it required pre-emption to get the right participants from several departments. It also took time to formulate the case. When the consultant got into the picture, the work and the layout became clearer. First, identify the customer process with the help of deep interviews, which became the background for the three-day sprint of idea generation and prototyping that followed.