Open Social Services
| Reference number | |
| Coordinator | Järfälla kommun - Socialförvaltningen |
| Funding from Vinnova | SEK 3 600 000 |
| Project duration | November 2008 - June 2011 |
| Status | Completed |
Purpose and goal
Open Social ServicesThe aim of the project is to develop a more open, available, serviceminded and professional social services. The interesting thing in this project is to research the idea of open e-services and the possibility to reduce the number of authority decisions, through transferring the responsibility and control from the authority to the citizen and their needs.
Expected results and effects
Open e-services is a new phenomenon in public administration services and leads us to several interesting questions: - What does open e-services mean and how to conceptualize? - What kind of e-services can be open? - The citizens needs and demand for services? - How does it affect on competence in the administration? - How does it affect Integration and Security requirements The project is expected to develop at least 3 open e-services and learn and analyze the concept methods for integration.
Planned approach and implementation
The project will study several municipalities and their users association (handicap and pensioners), case study and an extensive literature study. The research is a natural active part and divide the project in three areas. The user project constitute a base for collecting scientific fact about users requirements and e-services priority. The process project offer the possibility to closer study the affect of organization, a variety of interacting causes, necessary qualification and benefit. Finally the integration project will serve as the basis of a model over critical torrent of information and standard requirements. The Cost Benefit Analysis use the PENG method and the research results is expected to develop a theory of open e-services that can describe the users participation and the change of the authority process of decision.