Increasing automation of request management for public authorities by language technology
| Reference number | |
| Coordinator | Stockholms universitet - Institutionen för data- och systemvetenskap |
| Funding from Vinnova | SEK 690 814 |
| Project duration | November 2011 - March 2012 |
| Status | Completed |
| Venture | Challenge-Driven Innovation – Stage 1 initiation |
| Call | Challenge-driven innovation - Stage 1 Initiation 2011 |
Purpose and goal
The project aims at augmenting intelligence in the request management process by the systems interpretation of text documents. On the other hand, the project will focus on user centered design of self-service for smoother interaction between the end user and public authorities. The challenge is to incorporate intelligence into the entire request management process, which would help to create a request, to interpret the document and tailor its processing route, to prepare a draft solution.