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Increasing automation of request management for public authorities by language technology

Reference number
Coordinator Stockholms universitet - Institutionen för data- och systemvetenskap
Funding from Vinnova SEK 690 814
Project duration November 2011 - March 2012
Status Completed
Venture Challenge-Driven Innovation – Stage 1 initiation
Call Challenge-driven innovation - Stage 1 Initiation 2011

Purpose and goal

The project aims at augmenting intelligence in the request management process by the systems interpretation of text documents. On the other hand, the project will focus on user centered design of self-service for smoother interaction between the end user and public authorities. The challenge is to incorporate intelligence into the entire request management process, which would help to create a request, to interpret the document and tailor its processing route, to prepare a draft solution.

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2011-02455

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