Enacting horizontal e-government through user involvement
|Karlstads universitet - Centrum för tjänsteforskning
|Funding from Vinnova
|SEK 4 050 000
|October 2008 - June 2012
Purpose and goal
The aim is to create prerequisites for innovations and to promote intra and inter organizational collaboration by understanding the social game and the treatment of creative ideas about co-operation among the secondary and tertiary users of governmental e-services.
Results and expected effects
Knowledge of means and hurdles regarding the realization of new or already existing service concepts through intra- and inter-organizational cooperation will facilitate the development of future innovative and user-friendly governmental e-services. By supporting the cases of the study, the project will also contribute to the realization of such service concepts and administrative models that really are used and for which there is a true need.
Approach and implementation
Our interest of research is user involvement for e-service development and its impact on inter and intra organi-zational transformation. The object of study is partly an e-government assignment coordinated by the Swedish Agency for Economic and Regional Growth, partly the work done by the Swedish Government Offices to manage such e-government projects. The users in focus are those administrative officials i.e. the secondary users within governmental as well as municipal administration and private organizations providing the service, but also those members of the change project and government officials (tertiary users) who control and exert influence on how and if the service will be realized.