Digital inclusion for citizens wich special needs

Important results from the project

The project emanates from the challenge posed by the need to digitally include also citizens with special needs in the future information society. Be it people with dyslexia, cognitive disabilities, elderly with normally degrading abilities or immigrants with limited knowledge of the Swedish language and society. With innovative IT support, we plan to improve accessibility to e-services in the public sector by supporting easy navigation and quality control of texts, as well as providing tools for the user adapted to their special needs.

Expected long term effects

Starting with care information, we have during the planning period built a broader constellation in order to - support production and maintenance of public-sector websites promoting understandable terminology, language support and transformation to ´Easy Swedish´. - support citizens with special needs to access and understand information and to use public e-services. - support an assisted contact, for instance with an interpreter. Feasibility of the concept is documented by the prestudy.

Approach and implementation

In the initial stage of the project the division for citizen services at Stockholms Läns Landsting (County Council), SICS East Swedish ICT (Research institute), Fodina Language Technology and Convertus (research-based companies) have cooperated. Activities have also included meeting and studies with the aim to include municipalities and more government agencies, for instance social insurance, employment services, immigration office, as well as additional research-based companies.