Citizen Centric Public Service in Sparsely Populated Areas

Reference number
Coordinator Örnsköldsviks kommun
Funding from Vinnova SEK 3 850 000
Project duration October 2008 - March 2012
Status Completed

Purpose and goal

Citizen Centric Public Service in Sparsely Populated AreasThe Project is targeted towards user-driven service development in a close collaboration between citizens, public authorities, municipalities, SME:s and R&D. It`s aiming at a raised level of service for citizens and SME:s in sparsely populated areas (SPA:s) as well as a higher quality of life for the citizens and a strengthened attractivity for the region. The overarching goal is to make it easier for the individual as well as for the company, through innovative eservices to find useful, correct, synchronised and updated infomation as well as to simplify necessary communication and interaction with public authorities. The project is aiming at improved relations between individuals/companies and society/public authorities through the implementation of a new service model based on turning the Internet around. This metaphor is based on an agent driven system comprising different e-services and a virtual electronic servant, with a unique identity and an individual set-up. Instead of the individual chasing information over the internet, public authorities, organisations etc must send their information to this agent-based system.

Results and expected effects

- raised level of service from public authorities for citizens strengthen the possibilities for living and working in sparsely populated areas - increased effectiviness in the public authorities - development of user-driven service development in a close collaboration between citizens, public authorities, municipalities, SME:s and R&D, wich also can be used for other issues - participating companies can adjust services that has been developed in the project and sale them in Sweden or abroad

Approach and implementation

The project is divided into three phases Phase 1 Inventory of needs, development of concept Phase 2 User-driven development of services Phase 3 Implementation and documentation

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2008-02681

Page statistics