Change management at implementation of digital pediatric care at Martinas Children’s Hospital

Purpose and goal

The project has shown that the development of new digital care and care process redesign in collaboration with patients, healthcare professionals and technology is both possible and creates great commitment. It has also been shown that development of digital care that really benefit from digitalization affects large parts of the organization and is much more resource-intensive compared to, for example, a shift from physical to digital visits. One of the benefits of deploying the project with a private care giver is that the decision-making paths are short´.

Expected results and effects

The project identified obstacles that led to the decision to transition to a strategy based on incremental digitalization with lower investment costs but also without the compatibility to future digital solutions and data collection that was initially the ambition The following areas were in focus during the initial review of the care paths in focus: 1. Economy and reimbursement system 2. Organization and Management 3. Culture and Change readiness 4. Physical facilities / Relocation 5. Law and Regulations 6. Technical solution

Planned approach and implementation

The project has worked with change management methodology through implementation of digital care methods and process redesign. The mapping of the care areas was done through interviews and analysis of reimbursement models. The chosen digital solution was shown to require wide and fast rollout to a high number of patients in parallel, which was contradicted by the need for involvement and co-development with staff and operations. The project has clearly shown that the implementation of digital tools and the development of working methods is much broader than technical readiness.