Parcel lockers in urban and rural areas located at workplaces and authorities
| Reference number | |
| Coordinator | Lunds universitet - Division of Packaging Logistics Department of Design Sciences |
| Funding from Vinnova | SEK 4 893 876 |
| Project duration | October 2015 - December 2020 |
| Status | Completed |
Important results from the project
The purpose of the research project was to pilot test parcel lockers and evaluate its use against the transport political functional goal: accessibility. The studies that were carried out showed that the parcel lockers has the potential to positively affect the accessibility for private individuals both as recipients of deliveries and when deliveries of, for example, returns. This potential is much much greater for sparsely populated areas where delivery places are lacking. Instabox also has a service where they coordinate other carriers´ parcels and deliver to their boxes.
Expected long term effects
The project has shown how important it is to understand how people interact with parcel lockers and what values it adds on accessibility. The role of the parcel locker in a distribution system has developed to today include service areas for circular business models, sharing economies and as a starting point for return deliveries. The effect of this is that an increasing interest in implementing the technology in society has developed. This in turn has created a need for operator neutrality where a multitude of users are allowed to use the lockers when needed.
Approach and implementation
The project has, for example, been carried out through experiments where customers interact with a parcel locker and included in focus group studies. Within the framework of the project, workshops have been conducted with actors from the transport industry, retailers, property owners and the public sector. Within the framework of the project, a hackathon was carried out where we evaluated the latest technology. In addition to this, white spot analyzes were carried out to get a picture of capacity deficiencies in existing distribution systems in order to identify locations of lockers.