Mobile and digital home care teams, how should they be managed and organized?

Important results from the project

The care of the elderly and frail patients cuts across organizational boundaries in health care and care. Challenges were identified here in the form of different views on what good and integrated care means, deficiencies in accessibility and communication between the actors. To meet these challenges, guidelines have been drawn up based on the specific conditions of the owners of the needs. Coordination of activities and self-managing and autonomous work teams were identified as a success factor for the governance and management of mobile teams in home healthcare.

Expected long term effects

Operationalisation of the vision "good and close care" into measurable objectives that can be anchored jointly by the actors involved in the care of the elderly and frail patient. Improved accessibility and communication between the actors and improved communication between digital information systems. Self-organising and autonomous mobile teams. Expected effects: A self-organising and flexible adaptable organisation with clear strategies and improved communication between organizational silos.

Approach and implementation

The study was designed as a qualitative case study in the organisations of the two problem owners. The empirical data collection consisted of five workshops, document studies of guidelines and policy documents and 17 qualitative interviews. Data was analysed through qualitative data analysis based on the organisations problems and possible solutions, as well as various theoretical perspectives and current research.