Further develop natural languages understanding to support mutiple intents and goals for conversational flows

Purpose and goal

** Denna text är maskinöversatt ** The purpose of the project is divided into two main tasks where the first part was about support for multiple intents in the same message from a visitor. The second part was about support to guide the visitor in an initiated process and enable the visitor to ask, for the flow, irrelevant questions for to be guided back to the main process until it is completed or interrupted by the visitor.

Expected results and effects

** Denna text är maskinöversatt ** The first part resulted in a POC that works in large parts of the questions and sentences that can be received. There are still challenges that need to be solved before we can put production on this project has given us valuable insights and a way forward. Part two has resulted in a solution already activated in our production environment with very good results and good experience from our customers. We will continue to work on the solution, but now the work is part of our regular development pipeline

Planned approach and implementation

** Denna text är maskinöversatt ** Much of the time in part one has been spent on research and understanding the challenges of meaning-building in the Swedish language. In a first position, a simple POC was developed using stop words and then we built our own data model for the Swedish language which helped in the division and identification of words. Part two was clearer from the beginning and a first poc was built relatively early in the project and improvements have been made over time following feedback from test users.