Models for Strategic Business Development in Public Service

Reference number
Coordinator Umeå universitet - Institutionen för informatik
Funding from Vinnova SEK 2 800 000
Project duration July 2008 - October 2011
Status Completed

Purpose and goal

Models for Strategic Business Development in Public ServiceThe purpose of the project is to develop models for strategic organizational development aimed at bringing together the interaction between citizens and the municipal oraganization (front-office) with the back-office processes in the organization in a sustainable way.

Results and expected effects

The project will deliver a model for sustainable organizational development. The model includes three components, or sub-models: 1. A model for the development of needs-based e-services. 2. A model to measure development- and transaction costs for e-services devlivered with different channels. 3. A model for private-public partnership for the development and use of e-services.

Approach and implementation

The project is organized around three distinct partners. researchers, Skellefteå kommun, and an industry council. The outcome includes six workpackages and is governed by a special board. Work Package (WP) 1: Project management WP 2: Model for sustainable strategic organizational development WP 3: Model for the development of needs-based e-services WP 4: Model to measure development- and transaction costs for e-services devlivered with different channels WP 5: A model for private-public partnership for the development and use of e-services. WP 6: Outreach

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2008-00782

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