INCEPT: Incubator CRM-ERP Pilot Exploration and Testing

Important results from the project

The project met its objective of identifying digital needs among incubators and exploring feasibility for a CRM-ERP solution. It confirmed several shared challenges and outlined areas where improved digital support could add value. Insights were further used for a limited proof of concept that is currently under internal use and testing.

Expected long term effects

The project is expected to support long-term improvements in how incubators manage data, reporting, and stakeholder interactions. By identifying common needs, it may contribute to more streamlined and coordinated digital systems across the innovation ecosystem. This could reduce administrative burden, improve transparency, and create stronger foundations for national collaboration and policy alignment within startup support structures.

Approach and implementation

The project followed the planned structure with phased research, stakeholder input, and synthesis of insights. A survey and interviews were conducted after initial internal analysis. The activities were appropriate, and the timeline was followed. No major external disruptions occurred, and collaboration within the team functioned as intended. The process confirmed feasibility and prepared the ground for a potential follow-up phase focused on testing system options.