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Human centered and rapid prototyping of complex service systems: ACTION

Reference number
Coordinator Linköpings universitet - Institutionen för datavetenskap
Funding from Vinnova SEK 500 000
Project duration May 2013 - June 2014
Status Completed
Venture Challenge-Driven Innovation – Stage 1 initiation

Purpose and goal

In the ACTION project we have developed a network of actors within research and innovation with an interest for rapid and human-centered protoyping of services, as well as the foundations for an experimental environment for developing such techniques.

Results and expected effects

In the project it has been confirmed that there is a need for such rapid techniques for prototyping service, in contrast to heavy simulator driven ways of working. A set of techniques has been tested in the project, och it has been confirmed that there are techniques and frameworks that answers to the demand that the prototypes should focus the attention towards understanding the intended service.

Approach and implementation

Working in open workshop formats have been succesful in order to test and discuss benefits and shortcomings of techniques for protoyping service, as well as a means to share knowledge between participating actors. To pursue workshops across competences, norms and organisations have opened up new possibilities and challenges.

The project description has been provided by the project members themselves and the text has not been looked at by our editors.

Last updated 25 November 2019

Reference number 2013-00917

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