Development of future systems and solutions for public transport travels

Purpose and goal

The purpose of this project is to drive the growth of travelling within public transport in southern Sweden. By introducing more contemporary solutions that can also meet the demands of the future, in terms of customer simplicity, service development and future business models, the interest in public transport should increase.

Expected results and effects

The results are that different strategies for development have been chosen for the different parts of the system. This will lead to more customer friendly systems and a higher pace of development. New capabilities have been built. Central parts like apps, CRM integration and transactions will be developed largely with own development teams. New types of validators will be procured as a normal LUF agreement. New ticket machines will be developed by pre commercial procurement. New service and traffic platforms will be explored in collaboration with universities and external partners.

Planned approach and implementation

If Skånetrafiken shall succeed it will require to be able to work with solutions where all requirements are not known beforehand. Customer involvement is needed throughout the process. A major conclusion from the prestudy is that development process needs to be done in an Agile format, and by own development work, full control of the solution can be kept in the organisation. Continous further development in the system lifecycle, without dependancy of a vendor, is necessary.