Inclusive On-Demand Public Transport: exploring user needs and possible solutions
| Reference number | |
| Coordinator | Kungliga Tekniska Högskolan - Kungliga Tekniska Högskolan Skolan f elektroteknik & datavetens |
| Funding from Vinnova | SEK 817 253 |
| Project duration | November 2023 - October 2024 |
| Status | Completed |
| Venture | Behavioral changes in the mobility system |
| Call | Human-centered mobility - The mobility system of the future based on human behavior and perception |
Important results from the project
The project aimed to enhance rural mobility through an inclusive, flexible on-demand public transport model. It achieved this by testing X-linjen´s dynamic operations, engaging senior citizens to understand user needs, and integrating multimodal transport options. Theusers´ needs, and integrating multimodal transport options. The results include increased accessibility, a wider user base, inclusivity. These results align with the project´s aim to promote sustainable, user-friendly transport solutions in rural areas.
Expected long term effects
The project successfully implemented and evaluated X-linjen, achieving significant outcomes such as increased rural accessibility, attracting new users, and providing insights into seniors´ transport needs. Key effects include recommendations for enhancing service inclusivity, improving digital interfaces, and extending operational hours. These findings are expected to inform the development of scalable, sustainable on-demand transport systems, bridging the gap in rural mobility and promoting wider public transport use.
Approach and implementation
Key recommendations for inclusivity in X-linjen include building pride in the service, training drivers to enhance comfort, and providing app tutorials and community support. Promoting the service at events and enabling trip booking for others are crucial. Reducing uncertainties with clearer communication, accessible interfaces, and adapting timings can improve usability. Värmlandstrafik has started to train customer service staff to enhance phone-based bookings, supporting elderly users effectively.