Returnhelper

Purpose and goal

The goal was to develop a platform developed from the perspective that customers returning products often don´t want to cancel their purchase, they return products because of their dissatisfaction. Returnado built a platform to approach customer dissatisfaction in a smarter way, leading to happier clients and higher profitability for online retailers. The platform can easily be integrated to retailer´s store, and customers can easily, and without external help solve their dissatisfactions.

Expected results and effects

The project resulted in a technical platform that retailers can use for their own business, and as a customer-service tool available to their customers. Returnado has as a result of this project also gotten their first client, validation that the approach Returnado are working from is interesting to the market. Returnado are expecting to connect more retailers shortly.

Planned approach and implementation

To get access to specialized competence during the summer the company has mostly worked with freelancers and through contacts in their own network. A plan that made it possible for Returnado to get access to skilled resources needed to complete the project, both within development and business. A way of working that worked well and will most likely continue.